In this role, you will act as a liaison between technical and non-technical people within the firm. Candidates for this position must have strong customer service and communication skills, both written and oral.
Responsibilities: • Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk • Update network applications as required • Maintain daily tape backup and off-site tape storage • Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment. • Conduct briefings and demonstrations for users to enhance system productivity . Comply with continuing education requirements • Increase efficiencies, technical ability and interpersonal skills • Perform routine server monitoring and performance benchmarking • Monitor and remove virus, spyware, and other non-authorized software • Complete special projects as requested Qualifications: • Bachelor’s degree in Computer Technology or related field. • The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required. Demonstrated communication, interpersonal, organizational, analytical, problem-solving and computer skills required. • A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality.
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